Quality Service LIVE by Ron Kaufman

Hi,

For those of you who read my blog posts, you will find Mr. Ron Kaufman a familiar name who appeared in my blog posts a couple of times. He is a customer service guru who gave seminars, classes and courses and he is an author of a few books on customer service too. Last year, he was one of the speakers in National Achievers Congress seminar held in Singapore and I attended the seminar. I gave two thumbs up and sing praises to his excellent presentation on customer service.

I managed to find the video blogs on the Internet for one of his seminars for National Achievers Congress. This was held in a few years back in Malaysia. Through this presentation, you will learnt the importance of excellent service mindset, meeting customers' expectations, service recovery, customer loyalty and reasons why some companies failed to give excellent service and why some companies did it. The reason why I enjoyed it so much is that Mr. Ron Kaufman makes it so engaging and enriching. With lots of examples from the various industries, such as retail, banking, hotel, transportation, airline company, and even using personal relationship as an example, you will learnt and able to appreciate the real importance of providing a good service to your customers.

When you watch the video, picture yourself as an attendee of the seminar and "participate". What I mean is that when Mr. Ron Kaufman asks you question, answer it. When he did not complete his sentence, complete it. When he asks you to do certain actions, involve and do it. It is only through participation that you will learnt from it and apply it. After watching the videos, you will realised that how different it is from what is being taught in your company. Of course the concepts are basically almost the same, but you will learnt from it so much more as Mr. Ron Kaufman is able to put you in another perspective which you never realised before.

I hope that this series of videos will benefit you, regardless of which industries you are in, as all of us are customers and relationship building is two way street. However, I would like to emphasis the importance of this series of videos particularly to those who are working in the service line or deal with external customers. I wish that you would share these videos with your friends and colleagues who will benefit from it. If you are a leader or manager in your company who is in the service line, please share these video with your staff. TOGETHER, with your STAFF, MANAGERS please lead the team and push the whole team forward and GROW TOGETHER.

Only when your company grows, then you will benefit from it too. Stop being a whiner and complainer, and STARTS TAKING ACTION NOW! UP YOUR SERVICE!

Quality Service Part 1





Quality Service Part 2





Quality Service Part 3





Quality Service Part 4





Quality Service Part 5





Quality Service Part 6





Quality Service Part 7





Quality Service Part 8





Quality Service Part 9





Quality Service Part 10





Quality Service Part 11





Quality Service Part 12