The Wow, WOw, WOW service experience - The Phantom of the Opera

Recently, I had been to the world renowned musical play - The Phantom of the Opera. With so much excitement and anxiety to watch this musical, this production never failed me down. From the beginning to the end, from visual, to audio, to stage props, to the performers' fantastic acts and singing, the musical play drew us glued to the stage every second without us battling an eyelid. We felt happy for Raoul and Christine to find true love of each other and felt sorry for charming Phantom of the Opera whom nobody showed compassion to.

But most importantly, I actually spotted something which other audience may not noticed. There was this lady who sat a few seats away from me alone by herself with a notebook and pen with her. At first, I thought that she is also involves in the arts scene and thus she brought a notebook along to copy notes for her reference. When it was time for intermission, she left her seat before me and I managed to glimpse her notebook full of notes. While we are walking out of the theatre, she actually made a left turn and entered the staff entrance. It finally dawned on me that she is a staff of the production team!

This is highly impressive as this world renowned musical play who won so many awards and praise, still specially assigned one staff to sit in the audience for the first half of the play to take notes for room of improvement. Every performance is a new learning experience for them to further improve themselves.

This taught us to continuously improving ourselves too. We should not be too proud of our achievement and success, as the ladder of growth never stops.

Below I had attached an article by Mr. Ron Kaufman. He also went to the musical play and also experienced something different too. You will benefit from reading this article.

CREATE AN IMPRESSION THAT LASTS A LIFETIME

by Ron Kaufman

Imagine you had only a moment. Just one moment to make an impression and create a memory that lasts a lifetime. What does it take? What would you do?

We went to the theater to see The Phantom of the Opera. It's a world-famous musical and deservedly so. Fabulous music, incredible sets, a story line to pull your heart strings tight. We arrived late and the show had already begun. We stood outside the theater doors for 10 minutes, until we few "latecomers" were allowed to step inside. It was an awkward situation, hearing the opening music and wondering what we were missing. We could only stand and wait. A gentleman walked by the three of us, and paused. He leaned towards us with enthusiasm and said, "Thank you so much for coming to the theater tonight. I do hope you enjoy the show.

"There was a spirit in his voice, a smile on his face and an authentic twinkle in his eyes. We smiled back, and all of sudden, we didn't feel bad waiting a few more minutes to see the show. The show was wonderful; everything it promises to be. During the intermission, I read about the famous people who created the musical "The Phantom of the Opera". Such a rich history of theaters, playwrights, performances, actors, dancers and musicians. After the show we walked out of the theater. The same gentleman was standing in the foyer with a warm smile and shaking hands with many. I thanked him for welcoming us so warmly, even though we were late for the show. He smiled again; his eyes sparkled."Who are you?" I asked. He gestured to the man standing with him and said, "We are the producers."And then I understood.

It was Sir Cameron Mackintosh who had seen us standing awkwardly outside the theater door. Sir Cameron Mackintosh who paused to give us a warm and genuine welcome. Sir Cameron Mackintosh who, after so many years, so many plays, so many theaters and so many awards, still makes the effort to create moments of magic for his customers. That night on the wrong side of the theater door, we experienced Sir Cameron Mackintosh for just one moment, and he gave our family the highest level of service. We will always remember the play. But we will treasure the moment we were served with such passion; a memory that lasts a lifetime.

* * *Key Learning Point: Sometimes we think "impressions to last a lifetime" require something majestic or romantic, with fireworks or a sunset, with elegance and opulence or a luxurious this or that. But EVERY moment has the necessary ingredient to be memorable and magic: your attention, your intention, your willingness, your desire, your generosity, your spirit ... and another human being to touch.

Action Step: Today, serve someone with so much care and commitment that they can feel it in your voice and see it in your eyes. You don't need a special situation or an excuse for such great service. You only need to focus, to care, to give....to create a moment that will last a lifetime.